Quality Service Certified® Sales Professionals

Altera Real Estate is one of a select, client-focused real estate companies in the nation to make a company-wide commitment to quality customer service with the Quality Service Certification® program. The QSC® is a professional designation for Real Estate Sales Professionals who have demonstrated their commitment to providing superior real estate services. The Quality Service Certification® exists for the benefit of you, the consumer - to insure a higher level of professional accountability, better service and greater service value. The Quality Service Certified® professional recognition is earned and maintained by meeting or exceeding a standard of ongoing quality service delivery for each and every customer served. To become Quality Service Certified®, a real estate practitioner must complete the Quality Service Certification® education program, pass a written examination, and sign a commitment to follow a prescribed procedure that is presented and communicated in writing to every home seller and home buyer. Following the closing of each home sale or purchase, an independent research company sends the consumer a comprehensive survey asking critical questions about the details and overall satisfaction of service provided by the sales person and broker. The sales person's ability to maintain Quality Service Certified® status is dependent upon satisfactory service evaluation feedback from homebuyers and sellers like you. Altera Real Estate is committed to providing the highest level of real estate services offered in Northern California, and many of our Associates have completed the QSC® training. Each buyer and seller is surveyed after close of escrow to determine their level of satisfaction with our services.

Seller's Guarantee

  1. Present agency representation alternatives for you and the homebuyers.
  2. Deliver a Competitive or Comparative Market Analysis to assist in developing a pricing strategy.
  3. Create and present a detailed, written marketing plan including specific strategies, programs and buyer targets.
  4. Recommend property merchandising and enhancements to maximize marketability.
  5. Provide a written estimate of seller expenses and proceeds.
  6. Review your property history and disclosure statement and deliver it to each prospective buyer.
  7. Commit to regular communication including prospect and market feedback.
  8. Promote property through advertising, direct marketing, industry networking and the Internet.
  9. Provide counsel and negotiating assistance on all offers to purchase.
  10. Forward to you financial information as provided by the buyer and make every effort to have each pre-qualified or pre-approved with a lender.
  11. Monitor and communicate the status and satisfaction of contract contingencies.
  12. Offer home purchase assistance, referral services and access to community and property information.
  13. Contact you and follow-up after closing to assure the satisfactory completion of all service details.
  14. Offer the opportunity to evaluate the service provided through the Quality Service Assurance Survey©.


Some of the factors to consider before selling your home can be accessed by choosing any of the links below: