Altera Real Estate is one of a select, client-focused real estate companies in the nation to make a company-wide commitment to quality customer service with the Quality Service Certification® program. The QSC® is a professional designation for Real Estate Sales Professionals who have demonstrated their commitment to providing superior real estate services. The Quality Service Certification® exists for the benefit of you, the consumer - to insure a higher level of professional accountability, better service and greater service value. The Quality Service Certified® professional recognition is earned and maintained by meeting or exceeding a standard of ongoing quality service delivery for each and every customer served. To become Quality Service Certified®, a real estate practitioner must complete the Quality Service Certification® education program, pass a written examination, and sign a commitment to follow a prescribed procedure that is presented and communicated in writing to every home seller and home buyer. Following the closing of each home sale or purchase, an independent research company sends the consumer a comprehensive survey asking critical questions about the details and overall satisfaction of service provided by the sales person and broker. The sales person's ability to maintain Quality Service Certified® status is dependent upon satisfactory service evaluation feedback from homebuyers and sellers like you. Altera Real Estate is committed to providing the highest level of real estate services offered in Northern California, and many of our Associates have completed the QSC® training. Each buyer and seller is surveyed after close of escrow to determine their level of satisfaction with our services.

Buyer's Guarantee

1. Conduct counseling and information session to identify your needs and goals and to plan a property search.
2. Offer to arrange pre-qualifying or pre-approval meeting with a lender to determine affordability range and improve negotiating position at the point of offer.
3. Commit to priority availability for meeting your needs and schedule for property research and showings.
4. Complete a thorough market search to identify all properties consistent with your needs and price range.
5. Prepare a written Competitive or Comparative Market Analysis for you prior to you making an offer.
6. Prepare a written offer to purchase on the property of your choice reflecting your price and terms.
7. Provide counsel and negotiating assistance on all offers to purchase. Obtain and review with you the seller's written property history and disclosure statement.
8. Recommend professional building and termite inspections and review findings and remedies with you.
9. Monitor and communicate the status and satisfaction of contract contingencies.
10. Accompany you on walk through property inspection before closing, if provided for in the contract.
11. Contact you after the closing to assure the satisfactory completion of all service details.
12. Offer the opportunity to evaluate the service provided through the Quality Service Assurance Survey©.

The following links address some of the factors for home buyers to consider:

• Quality Service Guarantee for Home Buyers
• Our Professional Services
• Buyer Survey: What is important to you?
• Choosing the Right Real Estate Agent
• The Home Selection Process
• Home Financing
• Making an Offer
• From Contract to Close of Escrow